Last updated: 2026

Thank you for shopping with Purely Radiant, operated by Oculeus Pty Ltd.

We work with trusted local and international fulfilment partners to process and deliver orders as efficiently as possible. Because some products may be fulfilled directly from supplier or partner locations, delivery times may vary depending on product availability, destination, courier capacity, customs processing and other factors outside our control.

Purely Radiant is based in South Africa and may ship to customers in South Africa and selected international destinations where shipping is available at checkout.

Order Processing

Orders are processed after payment has been successfully received and verified.

Most orders are processed within 1–3 business days, excluding weekends and South African public holidays. Orders placed after business hours, on weekends or on public holidays will begin processing on the next business day.

During busy periods, promotions, supplier delays, public holidays or unexpected order volume, processing times may be slightly longer.

Processing time is separate from delivery time. Delivery time begins once your order has been dispatched or handed to the courier, carrier or fulfilment partner.

Shipping and Fulfilment

Purely Radiant may use local and international fulfilment partners, suppliers, couriers and logistics providers to deliver your order.

This means that products in the same order may sometimes be shipped separately or arrive at different times, depending on product availability and fulfilment location.

We do not guarantee that all products will ship from South Africa. Some items may be shipped from international supplier or fulfilment partner locations.

Shipping Rates

Shipping rates are calculated at checkout based on factors such as:

• delivery destination;

• product weight or parcel size;

• available courier or carrier options;

• shipping method selected;

• local or international delivery zone; and

• any active free-shipping promotion.

If free shipping is available for your order, it will be shown at checkout.

Shipping fees are non-refundable unless otherwise required by law or where the shipping issue was caused by our error.

Estimated Delivery Time

Estimated delivery time depends on the shipping method, fulfilment location, courier network and destination address.

As a general guide, orders may take approximately:

7–15 business days after processing

Some orders may arrive sooner, while others may take longer due to courier delays, customs processing, product availability, supplier delays, public holidays or international freight conditions.

Delivery times shown on our website, at checkout or in tracking updates are estimates only and are not guaranteed.

South African Delivery

For orders within South Africa, available shipping options and costs will be shown at checkout.

Although Purely Radiant is based in South Africa, some products may still be fulfilled through international suppliers or fulfilment partners. This means South African orders may also be subject to extended delivery timelines depending on the product ordered.

Please ensure that your delivery address, postal code and contact number are accurate before placing your order.

International Shipping

Purely Radiant may ship to selected international destinations where shipping is available at checkout.

International shipping availability may vary by country, courier route, product type, customs rules, supplier availability, payment acceptance and fulfilment capability.

If your country is not available at checkout, this means we may not currently support delivery to that destination.

International customers are responsible for ensuring that the products ordered may lawfully be imported into and used in their country.

Customs, Import Duties and Taxes

International orders may be subject to customs duties, VAT, import taxes, clearance fees, brokerage fees, postal handling fees or other charges imposed by the destination country.

These charges are not controlled by Purely Radiant and are the customer’s responsibility unless checkout clearly states otherwise.

Customs authorities may delay, inspect, hold, return or reject parcels. Purely Radiant is not responsible for customs delays, customs decisions or additional charges imposed by local authorities.

If an international parcel is returned because customs charges were unpaid, delivery was refused, import rules were not met, or the parcel was not collected, we may deduct reasonable shipping, return, customs or handling costs from any refund, where permitted by law.

Tracking Information

Once your order ships, you will receive a shipping confirmation email with tracking information where tracking is available.

Please allow up to 24–48 hours for tracking updates to appear after the courier, carrier or fulfilment partner receives the package.

Tracking updates may be slower for international orders, especially while parcels are in customs, in transit between countries or being transferred between carrier networks.

In some cases, tracking may update only once the parcel reaches the destination country.

Shipping Address

Please make sure your shipping address is complete and accurate before placing your order.

Purely Radiant is not responsible for delays, lost packages, returned packages or failed deliveries caused by incorrect, incomplete or outdated shipping information provided by the customer.

If you notice an address mistake after placing your order, please contact us as soon as possible at:

info@purelyradiant.co.za

We will do our best to help, but we may not be able to update the address once the order has been processed, packed, dispatched or submitted to a fulfilment partner.

Split Shipments

Some orders may be shipped in more than one parcel, depending on product availability, supplier location, fulfilment partner, warehouse location or shipping method.

If your order is split into multiple shipments, you may receive separate tracking numbers and packages may arrive on different dates.

Lost or Delayed Packages

If your tracking shows that your package is delayed, please allow additional time for the courier, carrier or fulfilment partner to update the tracking status.

If your package is marked as delivered but you have not received it, please first check with:

• household members;

• neighbours;

• your building reception;

• your mailroom;

• your office front desk;

• your local courier branch; or

• the local carrier office.

If you still cannot locate the package, contact us at info@purelyradiant.co.za

with your order number and tracking details so we can assist where possible.

Purely Radiant may need to wait for the courier, carrier, supplier or fulfilment partner to complete an investigation before offering a replacement, refund, store credit or other resolution.

Failed Delivery, Refused Delivery or Returned Packages

If a package is returned due to an incorrect address, failed delivery attempt, refusal of delivery, unpaid customs charges or failure to collect the parcel, we will contact you with available options.

Depending on the situation, we may offer:

• reshipment, subject to additional shipping fees;

• refund of the product amount, less reasonable shipping, return or handling costs where permitted by law; or

• store credit, where appropriate.

Original shipping charges and return shipping costs may not be refundable unless the issue was caused by our error or where required by applicable law.

Damaged, Defective or Incorrect Items

Please inspect your order when it arrives.

If your item arrives damaged, defective or incorrect, please contact us within 7 days of delivery at:

info@purelyradiant.co.za

Please include:

• your order number;

• a clear description of the issue;

• photos of the item;

• photos of the packaging;

• photos of the shipping label, where possible.

We will review the issue and, where applicable, assist with a replacement, refund, store credit or other appropriate resolution in line with our Refund Policy and applicable consumer protection laws.

Please do not dispose of the item or packaging until we have reviewed your claim, as this may be needed for courier, supplier or fulfilment partner investigation.

Order Cancellations

If you need to cancel an order, please contact us as soon as possible at:

info@purelyradiant.co.za

We will do our best to help, but we may not be able to cancel an order once it has been processed, packed, dispatched or submitted to a fulfilment partner.

If cancellation is not possible, you may need to follow our Refund Policy once the order has been delivered, where eligible.

Product Restrictions

Some beauty, skincare, wellness, supplement, battery-powered or electronic products may be subject to shipping restrictions in certain countries.

We reserve the right to cancel or refund an order where a product cannot be shipped legally, safely or commercially to the selected destination.

International customers are responsible for checking whether the products they order are permitted for import and use in their country.

Personal Information for Shipping

To process and deliver your order, we may share necessary shipping information with couriers, carriers, suppliers, fulfilment partners, customs service providers, payment providers, Shopify and related service providers.

This may include your name, delivery address, phone number, email address and order details.

Personal information is handled in accordance with our Privacy Policy and applicable data protection laws.

Contact Us

For shipping questions, please contact us at:

Purely Radiant Operated by Oculeus Pty Ltd
Email: info@purelyradiant.co.za
Address:
16 Frederick Street
Marshalltown
Johannesburg
2001
South Africa
Business Registration Number: Purely Radiant Operated by Oculeus Pty Ltd (2020/871803/07)